| Job Purpose |
| To provide processing and support for all Collections clients. |
| Key Performance Areas (job related deliverables and competence required in this role) |
| Key Performance Area/Job related competency: Client Service |
| Outputs:
1. Resolve client queries and escalated queries from the team within the SLA 2. Deal with broker’s requests and instruction within expectations |
| Key Performance Area/ Job related competency: Processing Collections & Payments |
| Outputs:
1. Process collections and payments in line with legislation and deadlines 2. Train and support clients to use the Web Portal 3. Train and assist brokers with new systems and products. |
| Key Performance Area/ Job related competency: Relationship Management |
| Outputs:
1. Build and maintain relationships with brokers and internal clients 2. Work well with all clients, brokers andteam members. |
| Required Qualifications |
| Matric certificate |
| Regulatory Examinations (preferable) |
| Required Experience (relevant or in a similar role) |
| 1 – 2 years working experience preferably in the insurance industry |