Job Purpose

To provide processing and support for all Collections clients.

Key Performance Areas (job related deliverables and competence required in this role)

Key Performance Area/Job related competency: Client Service


1. Resolve client queries and escalated queries from the team within the SLA

2. Deal with broker’s requests and instruction within expectations

Key Performance Area/ Job related competency: Processing Collections & Payments


1. Process collections and payments in line with legislation and deadlines

2. Train and support clients to use the Web Portal

3. Train and assist brokers with new systems and products.

Key Performance Area/ Job related competency: Relationship Management


1. Build and maintain relationships with brokers and internal clients

2. Work well with all clients, brokers andteam members.

Required Qualifications

Matric certificate

Regulatory Examinations (preferable)

Required Experience (relevant or in a similar role)

1 – 2 years working experience preferably in the insurance industry

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