IT Division invite applications from experienced and qualified IT Service Desk Technician to join the vibrant team in providing Desktop support to end users for period of one year.
The prospective applicant should have the following:
- A diploma/degree in IT or relevant field
- IT support certificates (A+ and network+)
- ITIL foundation an added advantage
- At least one year Desktop Support Experience.
The job responsibilities include the following:
- Answer Helpdesk telephone calls and assist users online as per SLA
- Log calls and changes on the Helpdesk system
- Record customer requirements according to SLA’s and ensure that such requirements are met.
- Fulfil customer requirements as per SLA
- Provide input and identify initiatives to keep above average customer services
- Prepare and report on customer surveys, User satisfaction levels and feedback as per set standards
- Ensure that all PC equipment is cleaned of viruses to comply with Sentech IT Security Policies & procedures.
- Log and update calls and make changes on the Helpdesk management system.
- Installed and upgrade software and hardware as per end user standards
- Documented outcome of calls and updated installation and configuration procedures for reporting purposes.
- Logged and reported monthly password resets for security and compliance purposes.
- Monitored printers to make sure that all users can print.
- Provide ad-hoc coaching on a one-on-one and escalate training requirements where necessary.
- Keep up to date with the latest information communication technology to ensure that the end users are working effectively.
Behaviour Characteristics:
- adaptability
- Attention to detail
- Stress management
Functional Competencies:
- Information Management
- Organisational understanding
- Procurement
- Risk management
Core Competencies:
- Communication Skills
- Accountability
- Customer/Client service support
- Communication Skills
- Team Work
- Emotional Intelligence
If you are interested and meet the required criteria as described above, please send your CV on/or before 24 March 2021.
Applications must be submitted on a recently updated comprehensive CV. Applications received after the closing date will not be considered.
SENTECH reserves the right not to appoint.
Desired Skills:
- ?Communication Skills
- ?Emotional Intelligence
- Accountability