The purpose of this role is to deliver, evaluate and report on all Business Unit specific training within the operation in order to contribute to the successful delivery of contractual obligations.
Delivers skills training to all Agents.
Operates within agreed training schedule and meets quality standards.
Delivers induction training.
Delivers on-the-job training.
Designs pre- and post-training assessments.
Ensures completion of learning assessments and provides relevant feedback based results.
Administration and Record Keeping
Accurately records all learning and development interventions.
Updates all training material to ensure currency and accuracy.
Provides management with relevant training reports.
Ensures training manuals and aids are prepared for training.
* Makes logistical arrangements for training.
Desired Work Experience:
- 1 to 2 years Training
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences.
Employer & Job Benefits:
- Cost to company
- Provident Fund
- medical Aid
- performance bonus