Role Purpose:
- Support customers in the use of the company’s products
- Perform initial investigation and assign ticket priorities.
- Resolve tickets yourself using the front end, sql and other provided tools.
- Escalate to internal resources where necessary.
- Follow each ticket though to rotational basis as necessary, typically 1-2 weeks per month
- Reliability
- Commitment
- Ability handles stressful situations and competing demands
- Ability to work within a team
- Accuracy and attention to detail
- Ability to understand complex systems and problems
- Ability to work independently.
Experience we’re looking for:
- Althoughwe are a very supportive team, this could be a stressful environment from time to time and applicants should be able to cope with the pressure of the position and work towards meeting strict deadlines, this might in some cases require working after hours in order to meet certain pre-definedagreements.
Desired Skills that will be Beneficial:
- Telephone and Email etiquette– Essential.
- Good written and verbal communication skills in English– Essential.
- General IT & Systems knowledge– Essential.
- Basic IT Certification or 1-year verifiable experience– Essential.
- Problem-solving skills– Essential.
- SQL knowledge – Essential.
- WinSCP– Advantage
- Teamviewer–Advantage
- Working with files and folder paths – Advantage
Send a detailed copy of your CV to Bonita ([Email Address Removed] – replace the AT with @)
Should you not be contacted within 7 days, please consider your application as unsuccessful