The candidate suitable for this position will manage people and processes and be required to deliver services accurately and efficiently offering a superior customer experience. The incumbent will be responsble for the back office service teams within the operations environment.
- Ensure adherence and improvements to SLAs and deal with escalations to resolution;
- Identify opportunities to improve service, reduce risk and improve efficiency;
- Develop relationships with stakeholders – internal and external;
- Drive a service and quality ethic within the team;
- Initiate and implement processes and process changes;
- Own new product implementation within operation teams – from conception to implementation;
- Be the knowledge expert within the environment including product and legislation in order to make quality decisions;
- Empower employees to develop their own careers in the environment;
- Ensure plans are in place to ensure business continuity – people, systems and processes;
- Be responsible for all aspects of recruitment, development/training, performance management, budgets, labour relations, remuneration.
Desired Skills:
- Proven leadership skills in building and managing high performance teams
- Results driven
- Optimistic
- Quick learner
- Resilient
- Problem solver
- manages complexity
- Strategic agility
- Excellent people skills
- Build networks
- Lead discussions at a Senior level
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree
About The Employer:
My client is a leading listed investment management company offering clients a range of products. They provide clients access to their own top performing funds as well as a selection of products of leading local and international fund managers.
PLEASE NOTE: Only suitably qualified candidates will be contacted
Employer & Job Benefits:
- Large company benefits
- Bonuses based on targets achieved