- Lead coordination on all incidents to drive issues to the quickest possible resolution
- Collaborate with vendors and suppliers (i.e. service desk /3rd parties / customer resolver teams) for process and system for progression to resolution in the quickest possible time, without failing on quality
- Setting up workstations for new and current employees
- Troubleshooting end-user desktop and computer related incidents
- Consistent and clear communication with internal and external team throughout the lifecycle of the incident
- Acquire and maintain a strong understanding and knowledge of the customer and their processes
- Excellent ability to follow any given process and reference documentation
- Ability to document given procedures
- Proactively avoid customer escalations through active management of all incidents and prevent escalations due to a lack of progress and/or updates.
- Identify and highlight service risks and issues to appropriate management team
- Identify trends, patterns and issues during the course of daily incident management and provide management with the necessary reports
- Drive trends and issues towards resolution
- Attempt to provide solutions to trends/patterns of issues raised in order to maximize productivity.
Desired Skills:
- –
- A high command of the English language both written and verbal is essential –
- Self-motivated with the ability to work unsupervised –
- Attention to detail –
- Punctuality –
- Excellent verbal and written communication skills –
- Ability to remain flexible and adapt to changing priorities with promptness
- efficiency and ease –
- Possess proficient analytical and decision-making skills –
- Demonstrated capacity for gathering and scrutinizing data to identify issues
- opportunities and patterns –
- Proficient relationship building skills – predict customer behavior and respond accordingly –
- A strong service-oriented (‘can-do’) culture
- with a strong focus on the ‘internal customer’ approach
- committed to exceeding customer expectations –
- Good communicator with the user environment –
- Dynamic but aware of the views and feelings of others –
- Able to operate as a good team player –
- Drive and Energy –
- Demonstrate clear purpose
- enthusiasm and commitment
Desired Work Experience:
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Diploma
About The Employer:
TES and Medical Recruitment Company