Our company based in Centurion is looking for a Commercial Claims Consultants, to do effective handling and settling of Claims.
Qualification and Experience:
- Grade 12 Certificate or equivalent Lelev 4 qualification issued by SAQA
- FIAS Credits (150), RE5 Certificate (compulsory)
- Short-term claims experience in Personal and Commercial Lines
- Minimum 3 years working experience
- Minumum 3-5 years in short-term experience industry
- Motor and non-motor experience
- Computer Literacy – MS Office: Word, Excel, Outlook – Intermediate Skill Level
- Reliable Transport
Skills and Abilities:
- Bilingual
- Excellent communication skills (written and verbal)
- Work under pressure and able to meed deadlines
- Excellent time management & Display sense of urgency
- Quality Orientated
- Diplomatic and Patient
- Problem solving sills
- Display initiative, maturity and a high degree of professionalism
- Liaise and build relationship with clients
- Ability to negotiate with insurers/clients in respect of contentious claims
Main activities and Key Areas:
- Handling commercial claims including Heavy Commercial vehicles from registration, right up until settlements
- Ensuring confirmation of cover has been completed correctly
- Reporting and handling of commercial motor and non-motor claims
- Communicating with clients, the responsible party, their insurers, solicitors, and various other parties involved in the claims process, by telephone and/or by written communication
- Ensure effective and timely claims management and settlement (in line with the SLA agreement)
- Adequate reserving of claims
- Assist with administrative functions and undertake special projects as and when requested
- To maintain the claims filling system effectively and effeciently – ensure all documents are renamed correctly
- To keep clients updated on the progress of the claim telephonically and via e-mail
- Advise clients on general queries and claim issues
- Requesting payments correctly within mandate
- Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
- Ad hoc duties assigned by management from time-time
Desired Skills:
- Commercial lines
- Personal lines
- FIAS
- RE5
- motor and non motor claims
- DOFA
Desired Work Experience:
- 2 to 5 years Business Consulting
- 2 to 5 years Claims Assessment