Junior Helpdesk Assistant – Network Operating Centre!
IT Graduate that would like to learn how to take the hassle out of any Technical problem.
Have you completed your Diploma in IT / BSc in Computer Science or BCom Informatics or related – Commencement ASAP!
The Position: We’re looking for an admin orientated Helpdesk Assistant to be based permanently in Centurion. The pay range on offer is R10 000.00 to R15 000.00 Per Month Own transport with valid drivers license is essential.
How to Apply:
For your application to be considered, please email your CV & Transcripts to Tatum Martin on [Email Address Removed] – only candidates with suitable Accounting experience will be contacted.
Essential Requirements:
- Completed Matric – essential
- Completed Diploma in IT /BSc in Computer Science or BCom Informatics – essential
- Fluent in English and Afrikaans
- 1 to 2 years Helpdesk experience
- Serve as the first contact with customers who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service – imperative
- Redirect unresolved issues to the next level of support
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Why Should You Apply?
- Super fast / always on internet connectivity
- Can take any network to the next level and save money
- Great Team
- Great Management
- Be recognized for hard work
We will reply on applications that get shortlisted only. Therefore, please deem your application as unsuccessful if you have not received feedback after 7 days.
Desired Skills:
- Help Desk Support
- Technical Support
- Client Service
- Admin Work
- Network Operations Centre
Desired Work Experience:
- Less than 1 year
Desired Qualification Level:
- Diploma
About The Employer:
The Company: Amazing chance to join a company that specializes in Information and Telecommunications services and value added distributor, focusing on delivering high availability hosted cloud infrastructure and redundant connectivity services, with the emphasis on employing Software Defined WAN (SD-WAN) technologies.