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Purpose Statement
- To provide administrative service and support to Capitec Connect’ subscribers; utilizing product knowledge to attend to enquiries and complaints relating to mobile services and account related transactions.
Experience
Minimum:
- 1 – 2 years inbound contact centre
- Customer service experience
Ideal:
- Mobile Network experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Fundamental call centre processes and procedures
- Fundamental customer care and service protocol
Ideal:
- Mobile Network experience advantageous
- Capitec Bank products, processes and systems HR principles and processes
Skills
- Communications Skills
- Problem solving skills
- Attention to Detail
- Interpersonal & Relationship management Skills
Competencies
- Working with People
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
- Coping with Pressures and Setbacks
- Following Instructions and Procedures
Additional Information
- Clear criminal and credit record
- Ability and willingness to work in an open plan environment
- Willingness to work or be available overtime and / or weekends if required
- A valid driver’s license and own vehicle is preferred
- Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.