You’ll be based within the Processing division at head office in Sandton, Johannesburg, and
you’ll report to our Processing Manager, who is accountable for our Funeral Policy Administration functions.
Outputs:
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Establish relationships with senior management at client sites
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Monthly visits to monitor and enhance client satisfaction
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Monitor external perception rating and ensure that the scores are within the agreed targets
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Identifying and reporting on service failures and errors
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Ensure training and development of staff
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Contribute to the various cross functional forums to help improve efficiencies in other areas
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Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
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Updating the administration and reporting systems on time without errors
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Drafting and presenting weekly and monthly reports
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Ensure adherence to SLAs.
Roles
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Team Player
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Coach
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Customer Champion
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Consultant
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Knowledge Manager
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Relationship builder
Skills
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MS Office and Excel and PC literate
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Numeracy
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Accurate Typing Skills
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Excellent verbal and written communication skills.
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Must be organised and have the right administrative skills
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Quality driven
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Ability to pay attention to detail as accuracy is important
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Using effective interpersonal skills to resolve conflict situations
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Ability to work effectively with others and contribute to team task accomplishment
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Ability to multi-task and manage multiple priorities
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Thrives under pressure
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Task and deadline orientated
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Analytical mind and good problem-solving techniques
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Strong sense of ownership
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Excellent time management skills
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Pro-active and innovative
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Ability to analyse data and interpret trends
Areas of speciality or expertise:
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Excellent knowledge of Business and Operational Insurance Industry administrative
processes -
Good understanding of operational funeral administration processes
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Entry level knowledge of the business administrative platforms; Easipol, Persal or relevant
debit order facilitation software -
Where required has the relevant industry accreditations
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Expert knowledge of the business products demonstrated by successfully completing
relevant business courses
Qualifications and experience
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Minimum 3 – 4 years’ experience in the processing and administration of funeral insurance
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Grade 12 / Matric with Maths Literacy NFS achievement level 3
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NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic
principles, and financial services industry, required by FA and Administrators) -
Graduate from University or Technikon or be studying towards a degree / diploma having
completed the first year of studies
Desired Skills:
- Funeral policy administration
Desired Work Experience:
- 2 to 5 years
Employer & Job Benefits:
- Monthly incentive