Duties and Responsibilities
Operate helpdesk and log calls.
Support users with login and passwords Support users with windows issues
Operate within the SLA with business Windows Server support (VMware)
Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services.
Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, EMC
Obtain and manage quotes for certain 3rd party services and hardware.
Create purchase orders on the system for certain IT procured services and hardware. Perform routine and periodic tasks such as removing backup tapes completing daily
check logs and files.
Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time.
Assist users with mobile and remote communications.
Assist with third party connections to and from the Company up to platform level. Maintain the Server room environment both operationally and physically.
Ensure operational availability of video conferencing equipment. User account management
Internet Website and Intranet webmaster
Execute on the employment contract with the Company and at a minimum perform the tasks described in this job description.
Operate within the policies and procedures of the Company. Rotate job roles with the Network and Server support
Knowledge/Technical Skills/Competencies
Team player with good communication skills
Work under pressure and to time lines. Work unsupervised and be disciplined. Be methodical.
Display troubleshooting capability.
Helpful and engaging manner, including phone support
Be mindful of quality and continuous improvement
Technical
Active directory and Exchange Windows 7/8/10
Windows Server 2003 – 2012 and above TCP/IP
Microsoft Office 2010/13 Smart phone platforms Microsoft DPM
Microsoft Endpoint Protection and Kaspersky Microsoft System Centre and Mimecast
Digidata (User Account Management) Web technology i.e. Joomla
Qualifications
Matric with tertiary IT qualification.
Microsoft MCTIP desktop and / or server certifications – at least one.
Other Industry certifications such as COMPTIA, A+ etc would be an advantage.
3 – 5 years’ experience within a similar environment is essential. Traceable desktop support history.
Microsoft desktop and server operating systems. Microsoft office and end user products.
General networking administration. General backup technology.
General applications knowledge.
General virtualization knowledge.
Adherence to policies and procedures. General security knowledge – IT and otherwise.
General communications knowledge – mobile, 3G/LTE, APN including WAN, wireless and LAN.
General tools and utilities used in administration and support.
Working knowledge of Mimecast, Microsoft Exchange, Cisco telephony and switching, Checkpoint and Microsoft system centre.
Working knowledge of video conferencing technologies. Keep current on new technologies and improvements.
Desired Skills:
- Windows 7 8 10.
- Windows Server 2003-2012
- TCP/IP
- Microsoft Office 2010/13
- Web Technology
- Digidata
- Desktop Application Support
- Mobile device support
- Windows XP
- Microsoft Office 2010
- Windows 8.1
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Diploma
About The Employer:
Qualifications
Matric with tertiary IT qualification.
Microsoft MCTIP desktop and / or server certifications – at least one.
Other Industry certifications such as COMPTIA, A+ etc would be an advantage.
3 – 5 years’ experience within a similar environment is essential. Traceable desktop support history.
Microsoft desktop and server operating systems. Microsoft office and end user products.
General networking administration. General backup technology.
General applications knowledge.
General virtualization knowledge.
Adherence to policies and procedures. General security knowledge – IT and otherwise.
General communications knowledge – mobile, 3G/LTE, APN including WAN, wireless and LAN.
General tools and utilities used in administration and support.
Working knowledge of Mimecast, Microsoft Exchange, Cisco telephony and switching, Checkpoint and Microsoft system centre.
Working knowledge of video conferencing technologies. Keep current on new technologies and improvements.