Aim:
To efficiently install, maintain and repair products produced by Company or in some cases by competitors.
Installations concluded as per customer orders and expectations on Delivery, Quality, and Cost expectations by clients met or surpassed.
Offer the highest form of technical expertise to clients, create an extension of service level that extends from head office to all parties.
Skills required:
- Knowledge of products and functionality of products and installation thereof.
- Planning and scheduling acumen:
- Timeous delivery, arrival on site.
- Courteous behaviour shown to all parties on site.
- Conduct, to be of highest level, total professionalism to be displayed at all times.
- Technician must have a functional level of documentation control and report writing skills.
- The technician must be willing to work after the standard work hours as per customer’s requirement (special occasions).
- Technicians must have an ethical disposition: as they will be responsible for assisting the sales with quotations as well as controlling minimum stock components for repairs.
- security access control installations
- computer literate
- field service background
Debriefing and documentation control
- Technician debriefing sessions are compulsory and an operational requirement therefore the incumbent will be relied on to facilitate a report on the start and finish of an installation of which if successful will enhance a timeous invoicing process.
Technicians are to ensure full understanding of all the documents listed below as well as the functionality of said documents.
- Delivery Notes – containing complete scope of product and installation requirement.
- Trip log sheet – attached to every delivery note issued.
- Client Handover form – attached to every delivery note issued.
- Debriefing log sheet – a part of the debriefing log sheet
- Site photos (before and after photos)
- Vehicle Inspection List
- Drawings and site surveys – if applicable to job to install.
General
- The employee will be requested to comply with overtime requirements and will be given prior notification of overtime.
- Employees will be issued the training, required to fulfil tasks and measured against set targets accordingly.
- Ability to perform civils work
- Grade 12
- Literacy , and ability to communicate with clients
- Must have valid Driver’s licence
- Must have valid work permit
- fluent in English
- good experience and knowledge of electrical and gate motors
- computer literate
- Must have experience with securty access control systems
- installations
Desired Skills:
- Communication
- Electrical installation work
- Electrical systems
- computer literate
About The Employer:
Leading Manufacturer of Turnstyles in Africa
Employer & Job Benefits:
- Provident Fund
- 13th Cheque