Purpose of the Job
The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.
Below is the requirement:
24 months customer service experience or contact centre experience essential (Matric)
12 months experience in a frontline customer service or contact centre environment (a 3 year completed Tertiary Qualification in Finance)
6 months experience in a frontline customer service or contact centre environment (Technical Qualification i.e. A+ or C+)
Previous Call Centre, Retail, Hospitality or FMCG / Digital (Technology) customer facing experience highly recommended
General understanding of complex billing and payment concepts, credits and rebates and re billing calculations.
Must be credit and criminal clear.
Ability and willing to work rotational shifts.
- Customer service
- Outbound sales
- Client retentions
Desired Work Experience:
- 1 to 2 years FMCG
- 2 to 5 years Call Centre Operator
Desired Qualification Level:
- Grade 12 / Matric