Our Client within the manufacturing industry seeks to appoint a Junior Field Technician to join their team based in Durban. The successful candidate will be required to provide technical support, back-up, and assistance to clients, by being proactive in fault finding and offering technical solutions.
Key Duties
Telephonic Support
- Providing technical support telephonically for on-site installations, repairs, maintenance, system improvement and testing of products.
- Identifying issues.
- Suggesting and implementing solutions.
- Adhering to company’s given rules and regulations.
- Teaming up with colleagues and other team members to offer the best technical support possible.
- Building relationships and trust with clients and colleagues.
Communication
- Having an excellent understanding of all products.
- Keeping updated on any new products and product changes/amendments that may occur.
- Liaising with engineer/s and relevant stakeholders to resolve issues that cannot be handled independently.
- Providing ongoing feedback to stakeholders, ensuring they are continuously updated on the progress of the resolution at hand.
- Clearly communicating the existence of any variations or amendments, that may be necessary to products, installation, and maintenance methods, as and when they occur.
Documentation
- Track and document the progression of the work being done to resolve queries.
- Update the progress and close off matters resolved.
- Checking and updating systems and databases.
If you do not receive any feedback within 14 days, kindly consider your application unsuccessful.
This Advert and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of EOH Group Limited and/or its subsidiaries (“the Group”). The Group accepts no liability whatsoever for any loss or damages, whatsoever and howsoever incurred or suffered, resulting, or arising from the use of information contained in an Advert which has not been released by the Group.
Desired Skills:
- Matric –
- Mechanical Engineering Diploma –
- 1 – 2 years’ experience –
- Proficient with Microsoft Office –
- Ability to read and understand technical drawings. –
- Accustomed to using mobile tools and applications.