Our client in the logistics industry is looking for a Loss Control Officer to join their team in Stellenbosch.
The role of the Loss Control Officer is to ensure that Carriers comply with the contractual and service requirements of the company. In addition, they will assess, evaluate and manage the risks associated with the transport of the products, and where losses or damages do occur – investigate the causes and implement preventative measures to mitigate the risk and limit similar future incidents or losses.
Duties will include, but are not limited to, the following:
Oversee and co-ordinate the onboarding of new Carriers and ensure adherence to the company’s strict Carrier vetting processes:
Carriers
- Verify vehicle and trailer registration documents and Carrier company details.
- Verify drivers’ licences and permits.
- Assess and test tracking systems and evaluate Carrier response procedures after in-transit incidents.
- Check and verify Carriers’ Goods-in-Transit (GIT) and General Liability insurances.
- Co-ordinate and check the completion of new Carrier Agreements and do periodic checks on existing agreements to ensure continuous compliance to the company’s contractual and service level requirements.
- Work closely with the company’s Carrier Audit Team to assess and evaluate Carriers’ compliance to all regulations, laws, and contractual requirements.
- Advise and guide the company Insurance Claims Team.
Claims
- Work closely with the company Claims Team to investigate in-transit claims.
- Identify claim trends and statistics and report on root causes for claims per:
- Client
- Route
- Delivery point
- Transporter
- Driver
- Develop action plans in conjunction with the claims team and operational team to minimise claims.
- Draft standard operating procedures (SOP) for the management of claims per client/per delivery point.
- Do site visits from time to time, to gather first-hand knowledge of client/ customer premises, dispatch, and loading/ delivery operations, evaluate risks and identify possible root causes for in-transit claims.
- Draft claim investigation and incident investigation reports (IRRs) and compile root cause reports.
- Assist with Goods-in-Transit (GIT) insurance claims processes and finalising of insurance claims.
- Inform and advise the Risk Executive weekly on claim trends, large claims, risk mitigation measures, and latest incident investigation results.
- Assist the operations team in their co-ordinated response and protocols following any in-transit incidents and from time to time assist the operations team with simulation exercises to ensure adherence and improvement of incident response plans and protocols.
REQUIREMENTS:
- An applicable tertiary qualification and at least 3 years’ experience in a similar position or role.
- Experience with transport operations – planning, scheduling, expediting, and tracking of loads is highly recommended.
- Experience and knowledge of Goods-in-Transit insurance, insurance claims handling, and liaising with insurers and loss adjusters.
- Experience in the transport and warehousing of FMCG products and receiving and dispatch operations at distribution centres and FMCG customers.
- Accident and incident investigation training and experience and excellent incident investigation report (IRR) writing skills.
- Risk assessment and risk management training recommended.
Skills and experience required:
- Neat and organised approach with documents, filing, record-keeping, and reporting with meticulous attention to detail.
- Ability to assess and evaluate situations or problems and identify improvements and solutions, especially in the in-transit claims and incidents environment.
- Proficient in the writing of reports and emails with an excellent command of the English language, with an eye for detail and accuracy in both content and language, together with the ability to capture the essential facts avoiding clutter and rhetoric.
- Fully computer literate: Highly proficient in the use of the full Microsoft Office suite.
- A sense of urgency in adherence to deadlines and delivering reports.
- The ability to work under pressure and remain calm and professional while handling conflict situations with Carriers and clients.
- A strong and sustainable ability to work independently, with a service-driven and on-time approach to all tasks
Desired Skills:
- loss control
- logistics
- carriers
- claims
- transport
- FMCG
- GIT
- insurers
- warehousing
- distribution centres
- accident and investigation
- risk