Be responsible for oversight of day-to-day operations of Fraud Administration (backoffice) team. Supervise and conduct QA on all processes including recovery of losses, disputes, incidents lodged and SLA management, Ombudsman query management, as well as the testing of new systems and processes within the department.
You will also be required to ensure that mandatory reporting obligations to Regulators as well as nternal and external stakeholders is done promptly and accurately.
To qualify for this role, the following minimum requirements must be met:
Matric certificate
- Completed 3year Diploma/Degree in Risk Management or similar
- 3years leadership experience within a Fraud Risk Management environment
- Exposure to Card and Merchant payment systems including e-Commerce
Desired Skills:
- Fraud Operations
- Fraud Risk
About The Employer:
Highly rated employer within the Banking industry that boasts a high-performance company culture and massive long term opportunities for successful individual
Employer & Job Benefits:
- Medical aid
- RA