POSITION : CUSTOMER SERVICE ADMINISTRATOR
DIVISION : SALES
AREA : HAMMARSDALE
SALARY : NEGOTIABLE BASED ON EXPERIENCE
SKILLS & QUALIFICATIONS:
- Minimum 2 Years in a similar customer services role supporting the sales team ESSENTIAL
- MUST have a completed Matric qualification
- Tertiary qualification/certification would be advantageous
- Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
- Effective communicator – capable of using various forms of communication
- Detail oriented
Duties but not limited to:
- Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
- Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
- Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
- Liaise with the Converting Department in respect of lead times and capacity
- Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
- Assist and support Key Account Managers and Sales Team with administration of Customer enquiries and purchase orders
- Capture sales forecast based on input from Key Account Managers and other sales team members / distributors / partners
- Handling and receiving general customer enquiries or queries
- Processing of:
- Sample requisitions
- Customer complaints, returns and credit notes
- Invoices in conjunction with receipt of delivery notes
- Assisting new customers with credit applications in conjunction with Finance department
- Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports
Should you meet all the minimum requirements for the role please feel free to email your CV to:
[Email Address Removed]
Please note that if you have not received a response within 7 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.