I am urgently looking for a highly competent IT Support Engineers to offer 24 hour support to our 22 global offices mainly in the Asia Pacific region, through a Service Desk environment.
This role is based in Cape Town and is a combination of remote and office based working.
Qualifications required
- Ideally MCSE 2012 and CCNA certified
- Working knowledge of ITIL methodology
Technical Skills
- Windows Operating Systems
- Active Directory
- basic knowledge of firewalls
- general security issues
- email troubleshooting
- antivirus
- backup software
- office applications and printing
- Office 365
- Azure cloud capabilities related to desktop computing
- Mimecast
- Installation and building of workstations/servers
- Installation of print/scan devices
Capabilities required:
- Troubleshooting
- ITIL processes
- Desktop Support
- Networking
- Mac Support
Main Duties and Responsibilities
Provide telephonic IT support to internal clients and team members based both locally and globally- Monitoring of the inbound ticket queue and allocating to appropriate resources within the team- Monitoring of the network management monitoring platform for any alets/events triggered- Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)- Liaise with the wider technology teams to coordinate interdependencies and resolve issues- Liaise with 3rd party vendors that supply services .
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Please note that only applicants who meet the technical requirements will be contacted. Good luck!
Desired Skills:
- Active Directory
- Office365
- Desktop PC
- Software troubleshooting
- PC Support
- Remote Troubleshooting
- Networking
- Network Support
- Remote Desktop
- 2nd Line
- Help Desk Support
Desired Work Experience:
- 2 to 5 years Systems / Network Administration
Desired Qualification Level:
- Certificate