Senior Systems Engineer

Well established IT Company is looking for a Senior Systems Engineer based in Durban

Purpose of the Role

Managing, maintaining, supporting, and upgrading our ISP and client servers and network infrastructure

Essential Competencies

Advanced server systems administration (Linux / Unix)
Advanced networking – routing, switching, firewalling and general IP networking experience
Advanced DNS administration
VMware, HyperV, ESXi and related
A minimum of 5 years’ experience installing, maintaining and supporting a corporate / ISP infrastructure environment.
A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
VPN and WAN setup / support
In depth understanding of BGP, OSPF, MPLS, VOIP, VPN
CCNA / CCNP (or equivalent)
SAN / NAS technologies
Driver’s license

Advantageous Skills

Mail server experience (Postfix, Sendmail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)
Wireless networking
LAMP stack
Mikrotik
BGP, OSPF, MPLS, VOIP, VPN
PHP & WordPress admin
Veeam
Fortinet
Microsoft Office 365 and Azure experience
Experience with helpdesk ticketing systems such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
Microsoft certifications, including MCSA-O365 and MS900/MD101/MS101/MS500
Microsoft Azure certifications in AZ103/AZ300/AZ500

Key Responsibilities

Maintenance of our ISP network and hosting environment, including mail, DNS, firewall, web and all virtual server environments.
Effective involvement in projects and the rollout of solutions to clients.
Support and maintenance of custom in-house applications.
Managing the integrity of the network, server deployment, and security.
Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
Provide technical support in terms of hardware, software, systems and administration
Ensure expected service levels and response times are adhered to
Follow the company processes to effectively escalate matters with effective resolutions
Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
Provide after-hours support on rotation with the team
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Build and document network management and telemetry road maps for infrastructure and services
Integrate network management platforms into the Microsoft cloud for new and existing technologies
Experience in workload deployments to public clouds: Amazon, Azure, etc.
Architecture and design of fault tolerant systems

Should you not be contacted within 7 days, please consider your application as unsuccessful

Desired Skills:

Desired Work Experience: