Purpose Statement

Capitec is seeking dynamic ambitious individuals with a passion for client services within a collections environment. As a Collections agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main obective being to maximise client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also educating our clients on the important of credit welfare.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Experience

Experience:

  • 1-2 years collections experience
  • Call centre experience

Ideal:

  • 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya Soft

Knowledge

Minimum:

  • Call Centre processes and procedures
  • Customer Care and service protocol

Ideal:

  • 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya Sofrphone knowledge

Skills

  • Communications Skills

Competencies

  • Working with People
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Following Instructions and Procedures
  • Persuading and Influencing
  • Planning and Organising

Conditions of Employment

  • A valid driver’s licence is preferred
  • Ability and willingness to work in an open plan environment
  • Clear criminal and credit record
  • Comfortable with repetitive work
  • Must meet the minimum requirements on psychometric assessments
  • Willingness to work flexible hours (including Saturdays and Public Holidays)

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