The Role: Essential functions:
- Call Management,
- Desktop Support,
- Mobile device Support,
- Fault finding/troubleshooting,
- User satisfaction,
- Training,
- Knowledge sharing,
- Remote and telephonic support,
- Problem-solving and documentation
Skills and Experience: Essential Qualification:
- A+, N+,
- ITILv4
Preferred Qualification:
- MCSE
Experience required:2-5 years?? service delivery; basic Server & network support. Knowledge and support on Desktop, Notebook, Printers and Smartphone