• Assist clients with all support queries
  • Escalate all queries that are not solved
  • Call logging, maintenance and resolution
  • Following-up on service requests via phone and e-mail
  • Provide product feedback/customer suggestions to Operations and Support Centre Manager


  • Matric &/ NQF 4
  • Relevant IT Qualification, Diploma or Certification

Needed requirements:

  • Fluent in English and one other official language
  • Computer Literate – basic working knowledge of Microsoft Office Programs
  • Ability to work Shifts on a rotating basis
  • Valid driver’s license and access to a reliable vehicle
  • Team Membership Ability
  • Excellent Communication Skills
  • Conflict Management Skills
  • Organisational & Administrative Skills
  • Customer Service Orientation
  • Prioritising & Multi-Tasking Ability

Experience & Skills

  • Minimum of 1 year work experience in a Technical IT Support role
  • Minimum of 6 months to 1 year in a Payment Solutions industry

Providing clients with knowledgeable, efficient support in order to ensure that their systems are functioning correctly and those transactions can be processed and escalate all irregularities promptly?

  • Being knowledgeable on all products offered and ensuring that all functionality changes / upgrades are understood
  • Answering calls promptly
  • Applying expertise in resolving problems or answering queries
  • Using correct procedure in order to escalate queries promptly
  • Providing comprehensive and timely feedback to clients when necessary
  • System Reports
  • PN Enquiries
  • Usernames & Passwords
  • Response Code Queries
  • AET Queries
  • STP Queries
  • Retrieving of Dispute Documents
  • Debit Order Queries
  • eWallet Enquiries
  • Adhering to procedures set out in the Standard Operating Procedure

Desired Skills:

  • IT Support
  • Client Customer Support
  • Direct Debit Support
  • Payment Solutions Support
  • IT Technical Support
  • Reporting

About The Employer:

Financial: Payment Solutions Provider

Employer & Job Benefits:

  • Medical Aid

Learn more/Apply for this position