ICT Systems Engineer

The successful candidate will be responsible for:

Effectively and efficiently managing and monitoring all installed ICT systems and infrastructure
Server patching, maintenance, troubleshooting and replacement
Installing, configuring, testing, and maintaining operating systems, application software, backup systems and system management tools
Effectively and efficiently providing desktop and telephone support
Overseeing the day-to-day functioning of the ICT department in respect of routine daily support, maintenance & related administrative duties

Prospective applicants must meet the following basic requirements:

National Senior Certificate or equivalent in the relevant IT field. Certification in the following field will be advantageous – Cisco, Microsoft or CompTIA
Relevant BCom degree
At least five years’ experience in a similar field (more in the technical requirements below), with management experience
Computer literacy essential
Ability to work well under pressure and meet tight deadlines
Ability to produce accurate, high quality work in line with specific standards
Systematic, comprehensive and displaying excellent attention to detail
Commitment to the principles, policies and programme of action of the Democratic Alliance
Outcomes-orientated, not simply task-orientated
Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary

Advantageous Technical Requirements:

5 years proven working experience in installing, configuring, and troubleshooting Windows Server environment (Server 2012 R2) with a focus on Hyper-V hardware visualization as well as its roles and features i.e., Active Directory, DHCP, DNS, Group Policy
3 years proven working experience in Office 365 administration, particular in a Hybrid environment
5 years proven working experience in a variety of enterprise backup systems with a focus on Veeam, Azure Offsite Backups and Symantec backup tools
Experience and knowledge on Microsoft Azure platform such as Azure Active Directory and Azure AD connect
Experience in virtualization platforms such as VMware and Promox
Experience in monitoring, configuring, and maintaining existing networks (including existing wireless network) and making upgrades where required as well as troubleshooting network outages or issues
Proven working experience in installing, configuring, and troubleshooting enterprise antivirus applications, ESET
Experience with vPBX systems
Ensures the highest level of systems and infrastructure availability
Liaising with 3rd party vendors, IT providers, etc. for support where required
Project management skills
Experience in a call centre environment

Desired Skills: