Service Desk Agent Requirements:

  • Field experience would be advantageous
  • Able to multitask
  • Good communication skills reading and writing
  • Good troubleshooting skills
  • Work under pressure
  • Willingness to learn
  • Punctuality
  • Able to follow instructions
  • Put effort into their work
  • Able to think out of the box.
  • Honest
  • Team Player
  • Be able admit to mistakes and present a solution.
  • Self-Motivated
  • Patient and able to assist a team nationally.


  • Receive/Troubleshoot/Update Ticket information from various clients.
  • Keeping clients updated on their incidents
  • Communication between operation team and client.
  • Verify updates and sign offs
  • Escalations
  • Call allocation
  • Call reports (Office and JIRA)
  • Be on Standby/Overtime (Including weekends and holidays)

The applicant needs to be able to work in a new and high stress environment as well as be able to work standby, this will include weekends as well

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