Service Desk Agent Requirements:
- Field experience would be advantageous
- Able to multitask
- Good communication skills reading and writing
- Good troubleshooting skills
- Work under pressure
- Willingness to learn
- Able to follow instructions
- Put effort into their work
- Able to think out of the box.
- Team Player
- Be able admit to mistakes and present a solution.
- Patient and able to assist a team nationally.
- Receive/Troubleshoot/Update Ticket information from various clients.
- Keeping clients updated on their incidents
- Communication between operation team and client.
- Verify updates and sign offs
- Call allocation
- Call reports (Office and JIRA)
- Be on Standby/Overtime (Including weekends and holidays)
The applicant needs to be able to work in a new and high stress environment as well as be able to work standby, this will include weekends as well