Well established FMCG Company is looking for a Technical Operations Engineer based in Durban
Purpose of the role:
- Ensure company’s proprietary technology stack, infrastructure and 3rd party integrations are available and performing at optimal levels
As the Technical Operations Engineer your mission will be to:
- Collaborate with internal teams to investigate and resolve any technical issues related to company’s proprietary technology stack and 3rd party systems
- Assist with the implementation and monitoring of all relevant dashboards and reports that relate to company’s technology stack availability and performance
- Provide technical support to all internal teams with respect to technology enablement (e.g. automation tools)
- Engage and collaborate with the Platform Team to triage and prioritise identified software issues
Who should apply:
- As a successful candidate you will need the ability to work both independently as well as within a team
- You must have the ability to take ownership of new challenges and believe in getting the job done using all of the available tools and resources available to you.
- You will need to have experience in web development tools and techniques as well as sound experience with MySQL and software testing processes and techniques
- You should be comfortable working on multiple tasks concurrently, work well under pressure and display a high-level of confidence when dealing with both internal and external business stakeholders
Knowledge and Skills
- Tertiary qualification in Information Technology
- At least 2 – 4 years’ experience in Enterprise Technical Support
- SQL scripting skills ESSENTIAL
- Good spreadsheet skills
- Experience with web development technology, in particular HTML, CSS and JavaScript
- Network system administration skills would be an advantage
- Data Warehousing Technologies (e.g. Snowflake) would be an advantage
- Strong problem-solving skills
- Quick learner
- Friendly and helpful attitude
- Excellent written and verbal communication skills
- Since the majority of work is done from home, a good home working space and reliable internet connection is ESSENTIAL
Key Tasks and Responsibilities
System monitoring and system improvement
- Monitor core systems
- Monitor 3rd party integrations
- Incident and escalation management
- Generate and provide SQL reports to verify key system metrics
- Platform testing
- Automate manual tasks using different integration tooling
Troubleshooting and bug prioritisation
- Bug triage and escalation
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Document knowledge in the form of knowledge base tech notes and articles
- Troubleshooting day-to-day technical queries for external and internal stakeholders
Should you not be contacted within 7 days, please consider your application as unsuccessful
Desired Skills:
- Enterprise Technical Support
- SQL scripting
- Web Development
- HTML
- CSS
- Javascript
Desired Work Experience:
- 2 to 5 years