Well established FMCG Company is looking for a Technical Operations Engineer based in Durban

Purpose of the role:

  • Ensure company’s proprietary technology stack, infrastructure and 3rd party integrations are available and performing at optimal levels

As the Technical Operations Engineer your mission will be to:

  • Collaborate with internal teams to investigate and resolve any technical issues related to company’s proprietary technology stack and 3rd party systems
  • Assist with the implementation and monitoring of all relevant dashboards and reports that relate to company’s technology stack availability and performance
  • Provide technical support to all internal teams with respect to technology enablement (e.g. automation tools)
  • Engage and collaborate with the Platform Team to triage and prioritise identified software issues

Who should apply:

  • As a successful candidate you will need the ability to work both independently as well as within a team
  • You must have the ability to take ownership of new challenges and believe in getting the job done using all of the available tools and resources available to you.
  • You will need to have experience in web development tools and techniques as well as sound experience with MySQL and software testing processes and techniques
  • You should be comfortable working on multiple tasks concurrently, work well under pressure and display a high-level of confidence when dealing with both internal and external business stakeholders

Knowledge and Skills

  • Tertiary qualification in Information Technology
  • At least 2 – 4 years’ experience in Enterprise Technical Support
  • SQL scripting skills ESSENTIAL
  • Good spreadsheet skills
  • Experience with web development technology, in particular HTML, CSS and JavaScript
  • Network system administration skills would be an advantage
  • Data Warehousing Technologies (e.g. Snowflake) would be an advantage
  • Strong problem-solving skills
  • Quick learner
  • Friendly and helpful attitude
  • Excellent written and verbal communication skills
  • Since the majority of work is done from home, a good home working space and reliable internet connection is ESSENTIAL

Key Tasks and Responsibilities

System monitoring and system improvement

  • Monitor core systems
  • Monitor 3rd party integrations
  • Incident and escalation management
  • Generate and provide SQL reports to verify key system metrics
  • Platform testing
  • Automate manual tasks using different integration tooling

Troubleshooting and bug prioritisation

  • Bug triage and escalation
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Troubleshooting day-to-day technical queries for external and internal stakeholders

Should you not be contacted within 7 days, please consider your application as unsuccessful

Desired Skills:

  • Enterprise Technical Support
  • SQL scripting
  • Web Development
  • HTML
  • CSS
  • Javascript

Desired Work Experience:

  • 2 to 5 years

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