Data Analyst (Parvana)

About the Client:

  • This client looks for high achievers who wish to build a career at a top international IT company.
    Their typical applicant should not just be looking for a job, but should be seeking a career filled with opportunity, should enjoy the challenge of working towards stretch goals; and be willing to take every chance to grow on a technical and personal level.
    Join an elite team.


  • Providing data reports on a defined schedule to applicable teams.
  • Designing and developing customer survey / interview formats.
  • Leveraging data gathered through customer surveys, interviews, product usage, etc.
  • Conducting research and deep diving analysis to understand customer trends, anomalies and insights.
  • Creating benchmarks and managing KPIs.
  • Communicating and sharing research findings through presentations, dashboards and executive summaries.
  • Responding to unique business opportunities by analysing existing feedback or developing new feedback sources.
  • Engaging stakeholders to ensure customer feedback factors into processes and system design.
  • Keeping the relevant teams / department leaders informed of any obstacles, milestones and subsequent plans.
  • Participating in product roadmap sessions.
  • Providing guidance on design and approach based upon customer feedback.


  • Bachelors Degree in Business, Marketing or related field

Skills / Experience:

  • 2 – 3 years of product, solutions and/or technical customer support experience.
  • Strong issue management skills.
  • Strong analytical, technical and problem-solving skills.
  • Strong verbal and written communication skills in English
  • Ability to establish and maintain relationships with internal/external clients.
  • Advanced experience with Microsoft Excel and/or Power BI (pivot tables, advanced modeling, creating charts/graphs) and PowerPoint.
  • Experience capturing NPS/customer satisfaction scores
  • Ability to analyse large amounts of data.

To apply use the application tool above or send us an email to [Email Address Removed]

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