The Role: The successful incumbent must demonstrate excellent skills in the Network Administration arena including both LAN and WAN. They should be a professional individual, with excellent communication skills, who strives for excellence in all that they do. While being process orientated, they will be a team player who believes in supporting clients and colleagues alike in achieving the necessary improvementsSkills and Experience: Core Functional Knowledge/ Skills
? Good planning & organising skills
EXCELLENT COMMUNICATION SKILLS WITH CLIENTS
? Time and Priority Management
? Service and client orientated
? Attention to detail
? Technical writing
? Team player
? Initiative
Qualifications
? Matric or Grade 12 or NQF4
? Information Technology – national diploma or bachelor??s degree (optional)
? Relevant qualifications/certifications in networking / hardware
? Driver??s license minimum code 08
Required Experience:
? Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills
? Good Technical understanding of both Local and Wide area networking
? Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
? Fortinet / Cisco desired
? Network devices (servers, routers, firewalls)
Special Requirements:
? Network administrator tools (WinSCP, Putty, Wireshark)
? Microsoft Office Suite (Word, Excel)
GOOD KNOWLEDGE OF FIREWALLS (FORTINET)
? Ticketing systems (Jira)Key Accountabilities: Solution Design
? Planning infrastructure design and implementations
? Consulting with clients to specify requirements and design solutions
? Recommend improvements to existing solutions
? Fully understand a VPN configuration, support and design
Equipment
? Implement Infrastructure under change control processes
? Configuration, maintenance & management of installed equipment
? Pro-actively plan and install upgrades, releases, and device firmware upgrades.
? Documentation of configurations
Support
? Providing technical support to both internal and external client/remote sites
? Monitor all networks / identify problem areas
? Manage and respond to support tickets timeously
? Troubleshooting and resolution of issues
? Monitoring performance of networks
? Working with IT support personnel
? Providing network administration and support
People Skills
? Working with Service Providers
o Ensuring that maintenance contracts are in place
? Liaison with clients in a professional manner
Excellent Communication skills with clients
Security
? Ensuring that the environment is secure from external threats
? Sound understanding of firewalls and configuration
? Anti-virus installations / monitoring
? Threat detection and analysis
? Understanding of certificates
Overview
? Evaluate industry trends and assist in implementing standards and best practices.
? Produce relevant reports for internal management
? Provide costing into budgets for projects and CAPEX
? Documentation to reflect all processes and procedures
? Define network policies and procedures