Requirements:
- Relevant qualification/diploma
- 2-3 Years’ experience in supporting Microsoft Exchange 2016+ & supporting Office 365/Exchange Online environments
- 2-3 years supporting Microsoft Lync 2010/2013 / Skype for Business
- Knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort
- Windows AD skills and network protocols and services like TCP/IP and DNS
Duties:
- Supporting customers’ messaging and collaboration environments remotely
- Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
- Pro-active monitoring using, amongst others, automated tools/reports where available
- Project work for new deployments/migrations/upgrades as required
- Root-cause analysis for complex issues as per the problem management process
- Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
- Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
- Mentor and assist team members when required
- Ability to work flexible hours and work on standby when required
Desired Skills:
- It Support
- Support Analyst
- Analyst Support
Desired Work Experience:
- 2 to 5 years Data Analysis / Data Warehousing
Desired Qualification Level:
- Diploma
About The Employer:
A well-established IT UK based company is looking for an IT Support analyst specializing in Microsoft, supporting large international clients across various industries.
Employer & Job Benefits:
- Medical AId
- Provident
- Performance Bonus