Requirements:

  • Relevant qualification/diploma
  • 2-3 Years’ experience in supporting Microsoft Exchange 2016+ & supporting Office 365/Exchange Online environments
  • 2-3 years supporting Microsoft Lync 2010/2013 / Skype for Business
  • Knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort
  • Windows AD skills and network protocols and services like TCP/IP and DNS

Duties:

  • Supporting customers’ messaging and collaboration environments remotely
  • Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework
  • Pro-active monitoring using, amongst others, automated tools/reports where available
  • Project work for new deployments/migrations/upgrades as required
  • Root-cause analysis for complex issues as per the problem management process
  • Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work
  • Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team
  • Mentor and assist team members when required
  • Ability to work flexible hours and work on standby when required

Desired Skills:

  • It Support
  • Support Analyst
  • Analyst Support

Desired Work Experience:

  • 2 to 5 years Data Analysis / Data Warehousing

Desired Qualification Level:

  • Diploma

About The Employer:

A well-established IT UK based company is looking for an IT Support analyst specializing in Microsoft, supporting large international clients across various industries.

Employer & Job Benefits:

  • Medical AId
  • Provident
  • Performance Bonus

Learn more/Apply for this position