Drive business value add based on Voice of Customer (VoC) initiated process design, optimisation and improvement. BPAs are expected to have a commercial appreciation of the scope of their work and incorporate this into their deliverables.
- Translation of business requirements into workable business process models/business process architecture/functional requirements with managed business impact
- Ensuring that business requirements (and the resulting business process design) are aligned to the WFS Target Operating Model and to identify exceptions
- Working closely with project managers and the business to assist in the delivery of WFS Operating Plan projects and initiatives
- Analysing business performance using industry standard process reengineering techniques e.g. Lean 6 Sigma
- Manage implementation and tracking of innovative continuous improvement projects
- Build strong relationships with business stakeholders.
TECHNICAL COMPETENCIES
- Systems Thinking
- IT Implementations
- Business Analysis skills
- CPI Tools and Techniques
- Project Management Knowledge
- Solution / Application Testing
- Project management skills
MINIMUM QUALIFICATION
- 3 year Commercial or Information Technology degree
- Six Sigma is preferred
Desired Skills:
- Six Sigma
- process design
- Process modelling
Desired Work Experience:
- 2 to 5 years Business Analysis
Desired Qualification Level:
- Diploma
About The Employer:
EXPERIENCE REQUIRED
– 3-5 years relevant experience
– Lean Six Sigma knowledge / qualification advantageous
– Preferably 3 years IT experience in a Financial Services environment.
– Process design and documentation skills
– Knowledge of business process analysis methodology and documentation
– Knowledge of relevant process modelling and tools (Visio /ARIS)
– Broad general IT knowledge
– Product Knowledge (WFS and Absa Specific) would be preferred