R 300.00 – R 350.00 PER HOUR (12-MONTH CONTRACT)

Key concern seeks experienced Systems Engineer in BMC Remedy and Helix.
Responsibilities include:

  • To assist with the administration and support of BMC Remedy Helix
  • Responsible for supporting the Service Management System (Remedy) upgrades, change requests, improvements, fixes and overall structure and operations, under task-based, SDLC and Agile methods.
  • Intermediate level knowledge in ITIIL practice areas to support strategic discussion and direction.
  • Day-to-day responsibilities include managing overall structure and content of the system
  • Perform change assessments, attend change control boards, provide or perform required change documentation and procedures.
  • Review, clean-up and system accounts as well as other system metadata
  • Present improvement ideas, manage change requests. Plan installation, upgrades, configuration, development and testing of BMC Remedy Helix.
  • Helix ITSM Smart Reporting
  • Creation of custom reports
  • Report functionality including aggregation, advanced functions, calculations, sections, report filters and sub query
  • Report and chart formatting
  • Creation of storyboards
  • Creation of dashboards

Qualifications (Ideal not mandatory):

  • BMC Certified Developer: AR System 9.x
  • BMC Certified Administrator: AR System 9.x
  • BMC Certified Administrator: BMC Atrium CMDB

Experience required:

  • Extensive experience providing Remedy System administration services
  • Experience supporting large user enterprise environments
  • Experience implementing large scale Remedy-based ITSM solutions
  • Prior Remedy development experience – 3 – 5 years experience
  • Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA). Corrective Action Plans and advanced troubleshooting
  • Experience in a cloud based environment
  • Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall
  • Experience in documenting environment and processes

Contact Tracy on [Phone Number Removed]; and email to [Email Address Removed]

Desired Skills:

  • Remedy
  • BMC

Desired Work Experience:

  • 2 to 5 years

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