Leading IT company seeks an IT Support Engineer, mainly focused on Microsoft Infrastructure and Software. AZ or MS certifications required. Networking and Firewall knowledge and experience with Solarwinds suite of products will be beneficial.
Duties & Responsibilities
- Log, assign and resolve support cases on the service desk within the severities
- Timeously attending to alarms created within the Managed Services Platform
- Ensuring that Client and Server Anti-Virus is up to date
- Ensuring that Client servers have all Windows updates
- Daily Customer backup monitoring and troubleshooting
- Maintaining Customer infrastructure
- Communicate and manage critical issues with SDM and client business contact
- Perform client visits as required
- Create, manage and maintain appropriate site documentation
- Providing clients with accurate, detailed and presentable monthly reports
- From time to time you will be required to work after hours/during weekends as some maintenance on customer’s infrastructure can only be done after hours/during
- weekends.
- Prepare documents and site manuals
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the Service Deliver Manager
- Provide assistance and support to colleagues in IT-related matters
- Ensuring a high level of customer service and support is provided to all customers.
Desired Experience & Qualification
- AZ or MS certification
- Networking and Firewall knowledge and experience with Solarwinds suite of products.
- 5-15 years relevent experience
Desired Skills:
- Azure
- solarwinds
- it support engineer
- Networking
- firewall