PLEASE NOTE THIS IS A CONTRACT POSITION. THIS IS NOT A NORMAL ADMINISTRATION POSITION, PLEASE ONLY APPLY IF YOU HAVE ALL THE SKILLS AS REQUIRED:
A minimum of a National Diploma in Information Systems or NQF 6 OR equivalent A minimum of 2-5 years of job-related experience
A+, N+ and MCSA or MCITP
Information Technology Infrastructure Library (ITIL)
Control Objectivise for Information and Related Technologies (COBIT)
Manage, maintain, install and support information systems for departments in the South African Reserve Bank for the provisioning of quality information and reporting to support organisational decision-making processes.
Respond to unplanned system outages
Establish and maintain stakeholder relationships with vendors of information business, to ensure efficient running and maintenance of the information services
Establish and maintain relationships with business to provide support in the identification, acquisition and contracting of technical and information requirements to meet business requirements
Implement and securely install the information services solutions to enhance the resilience, redundancy, and continuity of systems
Be responsible for delivering work that meets the time and quality standards set by more senior staff
Provide third level support to end users in all departments, including proactive preventative maintenance and upgrade of the systems
Facilitate and coordinate the technical configuration (by vendors) to integrate information services feeds into the Bank’s IT environment
Stay abreast of industry developments and best practice and apply these in the course of own work
Improve and standardise work processes in the course of own work, and ensure application of standards and methods in the team
Contribute to knowledgebase articles (technical diagrams and technical procedures and work instructions) in order to preserve technical knowledge
Verbal and written Communication skills
Analysis and Problem-solving skills
Planning and Organising skills
Attention to detail
Drive for results
Service and stakeholder focus
Team work
Manage, maintain, install and support information systems for departments in the South African Reserve Bank for the provisioning of quality information and reporting to support organisational decision-making processes.
Respond to unplanned system outages
Establish and maintain stakeholder relationships with vendors of information business, to ensure efficient running and maintenance of the information services
Establish and maintain relationships with business to provide support in the identification, acquisition and contracting of technical and information requirements to meet business requirements
Implement and securely install the information services solutions to enhance the resilience, redundancy, and continuity of systems
Be responsible for delivering work that meets the time and quality standards set by more senior staff
Provide third level support to end users in all departments, including proactive preventative maintenance and upgrade of the systems
Facilitate and coordinate the technical configuration (by vendors) to integrate information services feeds into the bank’s it environment
Stay abreast of industry developments and best practice and apply these in the course of own work
Improve and standardise work processes in the course of own work, and ensure application of standards and methods in the team
Contribute to knowledgebase articles (technical diagrams and technical procedures and work instructions) in order to preserve technical knowledge
Perform technical investigations of root causes work within defined and strict timelines
Ensuring that data feeds environments are stable (availability of 99.99% and reliable)
Jobholder is required to be available outside standard working hours in form of a standby service on rotational basis
Industry, organisational and business awareness knowledge and skill
Quality assurance knowledge and skill
Continuous improvement knowledge and skill
Continued learning and/or professional development knowledge and skill
IT enablement planning knowledge and skill
Systems integration knowledge and skill
Contract and associated service management knowledge and skill –
Systems support knowledge and skill
Capacity and availability management knowledge and skill
IT enablement reporting knowledge and skill