By integrating its offering with Eats and utilising the Uber Direct services, YUMBI has added a critical delivery component to its data-rich, fully integrated online ordering and customer intelligence solution for multi-location quick service restaurants (QSRs).
With 10 years in the industry, YUMBI partners with multi-location QSR brands to ensure they deliver the high-quality ordering experience customers have come to expect.
“With YUMBI, brands have complete control over their platform, ordering ecosystem and customer relationships. They are able to engage directly with customers and gain critical insight from usage analytics,” says Chris Sweidan, MD of YUMBI.
YUMBI’s custom-branded ordering apps and websites also let customers place orders directly with the restaurant, eliminating the cost and loss of control associated with using third parties. A wide range of integrations keeps brands agile, allowing them to move and respond swiftly.
Now, with the integration between YUMBI and Uber Eats, multi-location QSRs can offer delivery directly to their customers; putting control of the customer’s ordering experience back where it belongs – in the hands of restaurant owners.
“In addition, by owning the data relating to their customers’ buying patterns, demands and choices, our clients are better placed to communicate marketing promotions to them. They can also negotiate attractive delivery rates,” Sweidan points out.
“Until recently, our solution did not include the delivery aspect of customer requirements. By integrating with Uber Eats and utilising the Uber Direct product, we are now able to cover the full spectrum of the process.”
The Covid-19 pandemic has seen a sharp rise in online orders, with consumers expecting the convenience of quick, efficient delivery. In fact, any quick service restaurant that fails to offer delivery can expect to receive a high number of customer complaints and ultimately a drop in market share.
At present, there are three ways for quick service restaurants to meet consumer needs. The first is to operate their own fleet of vehicles and drivers, which is not core to the business and brings complexities such as logistics, human capital, vehicle costs, licensing and insurance – all additional factors for business owners to manage.
The second option is to outsource delivery by using a reliable company with a solid track record in logistics, thereby ensuring a good experience for customers. This requires tight integration with the online ordering system as drivers need to be notified to collect orders and consumers expect real-time driver tracking. Without this capability, the process is often manual and results in muddled, unreliable reporting.
Thirdly, quick service restaurants can use aggregators to fulfil the delivery aspect. However, because aggregators act as the middleman between the restaurant and its customers, there is a push for the aggregator to handle the online ordering as well. This means the aggregator owns the customer relationship, and the restaurant merely becomes a supplier.
“The YUMBI and Uber Eats integration solves this problem,” Sweidan points out.