Educational requirements:

  • Grade 12 or Technical Support NQF 4 Certificate
  • Tertiary qualifications advantageous
  • EMVCo Certifications advantageous

Years of Experience

  • Payments industry 3 to 5 years
  • Transaction testing & switching

Other requirements

  • Testing & Automation
  • Develop & maintain test cases
  • Stakeholder communication
  • Support of PCI and other ISO compliances within environments
  • EMVCo experience, including use of Savvi or UL tool sets advantageous
  • Assist with release note maintenance
  • Root cause analysis
  • Good customer relationship techniques
  • Process orientated
  • Good troubleshooting, analytical and process elimination skills
  • Computer literate. Knowledge of MS Excel and Word is required.
  • Detail orientated
  • Team player
  • Knowledge of QA & ability to recommend improvements
  • Good oral & written communication skills

Key Responsibilities:

  • Responsible for setup, management, & testing of payment terminals
  • Document and maintain Test Cases/Test Plans
  • Analysis of Business Requirements, Functional Specs and SDP’s, to derive test cases
  • Ensure best practices are followed and maintained (e.g. PCI, ITIL)
  • End-to-End testing of the Payment Switch enhancements
  • Assist with recreation of issues reported in production
  • Setup test environment with various products
  • Interact with development teams, for bug fixes, new product enhancements
  • Documentation and execution of acceptance, regression, functional and stress testing of the system
  • Create user sign off documents
  • Create handover documents for operational support teams
  • Assist team with any EMV testing that might be required.

Communications & Working Relationships:

  • ITS Operations
  • Development & Application teams
  • ACS Services Centre (repairs & staging)
  • Group functions

Reasons for Interaction:

  • See as per key responsibilities


  • External advisors/consultants
  • QSA
  • Stakeholders (customers, acquirers, vendors)
  • Project Management Office & representatives

Reasons for Interaction:

  • Quality Assurance
  • Issue replication & management
  • Software & device management
  • User Acceptance testing and environments
  • Governance
  • Training

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