Educational requirements:
- Grade 12 or Technical Support NQF 4 Certificate
- Tertiary qualifications advantageous
- EMVCo Certifications advantageous
Years of Experience
- Payments industry 3 to 5 years
- Transaction testing & switching
Other requirements
- Testing & Automation
- Develop & maintain test cases
- Stakeholder communication
- Support of PCI and other ISO compliances within environments
- EMVCo experience, including use of Savvi or UL tool sets advantageous
- Assist with release note maintenance
- Root cause analysis
- Good customer relationship techniques
- Process orientated
- Good troubleshooting, analytical and process elimination skills
- Computer literate. Knowledge of MS Excel and Word is required.
- Detail orientated
- Team player
- Knowledge of QA & ability to recommend improvements
- Good oral & written communication skills
Key Responsibilities:
- Responsible for setup, management, & testing of payment terminals
- Document and maintain Test Cases/Test Plans
- Analysis of Business Requirements, Functional Specs and SDP’s, to derive test cases
- Ensure best practices are followed and maintained (e.g. PCI, ITIL)
- End-to-End testing of the Payment Switch enhancements
- Assist with recreation of issues reported in production
- Setup test environment with various products
- Interact with development teams, for bug fixes, new product enhancements
- Documentation and execution of acceptance, regression, functional and stress testing of the system
- Create user sign off documents
- Create handover documents for operational support teams
- Assist team with any EMV testing that might be required.
Communications & Working Relationships:
Internal:
- ITS Operations
- Development & Application teams
- ACS Services Centre (repairs & staging)
- Group functions
Reasons for Interaction:
- See as per key responsibilities
External:
- External advisors/consultants
- QSA
- Stakeholders (customers, acquirers, vendors)
- Project Management Office & representatives
Reasons for Interaction:
- Quality Assurance
- Issue replication & management
- Software & device management
- User Acceptance testing and environments
- Governance
- Training