- Responsible for the daily applications support of the organization and ensure system enhancements by identifying changes and responding to incidents logged and trends in computer and systems technology, including its impact on the organization.
QUALIFICATONS and EXPERIENCE
- 3 years Degree in the field of Computer Science/IT or equivalent qualification.
- Matric Certificate.
- ITIL foundation Certificate.
- Relevant IT certifications.
- Other IT related qualifications will be advantageous.
- Minimum of 5 years proven experience in Application support.
- Over 3 – 5 years ERP Application experience.
- 3 – 5 years application experience in Microsoft Dynamics 365 (F&O, Talent and
- CRM) will be an added advantage.
- Java development experience will be an added advantage.
- Previous Claims Management Applications experience (added advantage).
POSITION OUTPUTS
IT Operational strategy:
- Manage the company’s applications and support all enhancements deployed by service provider and the development team.
- Ensure maintenance of the company applications by reviewing and renewing support and maintenance.
- Provide 1st and 2nd line support for Microsoft D365 (F&O, Talent and CRM), Claims
- Management System (CMS), Customer Web Portal (CWP), IBM Cognos (TM1) and other applications.
- Contribute directly to the IT Application roadmap plan, enable quality of IT service in line with the service management strategy.
- Work with the management structure to provide thought leadership on IT
- Applications process, the current position and the Application roadmap.
- Analyse applications problems, recommend solutions, products, and technologies to meet business security and information security objectives.
- Engage service providers for 3rd line support and ensuring management of suppliers.
- Ensure adherence to approved ICT governance principles and policies.
- Lead network planning, design, build, and implementation activities.
- Responsible for the daily application operations, support through trouble shooting and performance.
- Analyse and recommend application enhancement, updates and upgrades.
- Administer and configure Applications.
- Ensuring that security and critical applications patches are maintained.
Reporting:
- Operational environment reporting.
- Create, monitor and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements.
- The company is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply. The company will respond to short listed candidates. Candidates who have not been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.
Processes and continuous improvement:
- Drive development and implementation of IT processes e.g., IT change management, incident and problem, release management in order to ensure availability of IT services in line with IT SLAs.
- Active stakeholder and driver in underlying operations process, to direct continuous improvements across the supporting teams to meet existing customer
- contract/statement of work, Service Level Agreements (SLAs), and compliance requirements.
- Own specific IT services and ensure their effective delivery, management, and
- improvement to meet the business needs.
Ad hoc tasks:
- Applications software licence management and ensuring renewals based on the
- Recommend best practices to achieve business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results.
- Maintains system documentation and configuration data for regulatory and audit purposes.
- Ensuring Applications supplier invoice payments.
- Perform any reasonable tasks as and when required by the Line Manager.
Desired Skills:
- Reporting
- Continuous Improvement
- IT Operational strategy
Desired Work Experience:
- More than 10 years
Desired Qualification Level:
- Degree