• Qualifications in Grade 12
  • Relevant IT Degree – Information Systems
  • N+ and A+
  • CCNA: Cisco Certified Network Associate – Routing and Switching
  • OR;
  • CCNP: Cisco Certified Network Professional – Routing and Switching
  • JNCIA (preferable)

Skills & Experience

  • Technical VERY HANDS-ON and Technical very strong
  • Must have the ability to troubleshoot and configure and solve problems for clients
  • 2 years of customer support and incident resolution within a Network service provider.
  • 2 years’ experience in Troubleshooting firewalls, routers and switches.
  • 2 years’ experience with configuring switches and routers
  • 2 years Network Monitoring
  • 2 years Monitoring of Traffic
  • Familiar with routing protocols e.g. RIP, BGP
  • Have the experience of dealing with the pressures that Corporate Customers bring

Key Technologies:

  • Configuration of OSPF, ISIS, BGP, MPLS, TE protocols
  • Cisco Internetworking Operating Systems: IOS / IOS XR / NX OS
  • Cisco routers: [Phone Number Removed]; series
  • Cisco switches: C2950 / C2960 / C3560 / C3750 / ME3400 / C6500 /
  • TCP/IP, DNS, DHCP, Subnetting, IPv4, IPv6, VPNv4
  • Routing protocols RIP, OSPF, EIGRP, BGP, IS-IS, MP-BGP, MPLS
  • VLANs, switch access, IDS, IPS
  • LAN Technologies – VLANS, STP, VTP, Port Security, PBR (Policy Based Routing)
  • Network monitoring – NETFLOW, SNMP, IPSLA
  • Microsoft Windows Servers [Phone Number Removed];
  • Microsoft Office [Phone Number Removed];

Duties & Responsibilities:

  • The key function of this role is to receive, manage and resolve Customer queries which are already logged with the Support Desk.
  • Perform monitoring of Customer networks and log necessary faults with 3rd party suppliers.
  • Ability to resolve issues by configuring switches and routers.
  • This requires the ability to quickly understand our Customers network, do in-depth analysis and ultimately resolve the issue which may require remotely logging on to the Customers device and performing the necessary changes.
  • Perform monitoring with subsequent escalation to support staff, however we require them to troubleshoot and resolve Customer queries too.

Personal Attributes

  • Motivated Network Engineer
  • Organisational Skills
  • Enthusiastic
  • Team Player
  • Ability to work on your own

Desired Skills:

  • Troubleshooting
  • Configuring
  • CISCO Switches
  • CCNA Certified
  • LAN Technologies
  • Roting protocols
  • VLANs
  • VPN

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Diploma

About The Employer:

IT Services

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