Our client is urgently looking for a Helpdesk Technician to join their organization
Our client is urgently looking for a Helpdesk Technician to join their organization

Location: Cyrildene, Bedfordview

Requirements:

  • Matric
  • Relevant certificates/qualifications
  • 3+ years of experience as a Helpdesk Technician
  • Telephonic and Remote Helpdesk support (Hardware and software)
  • Must be tech-savvy

Responsibilities:

  • VFP: New Product Faults Located, Reported, and Fully Corrected.
  • Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Logging and Closing Calls
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements to procedures
  • Locate, Test, and Report Bugs
  • Write up Troubleshooting methods and recommendations
  • Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
  • Internal Technical Support

Desired Skills:

  • Hardware and software support
  • Helpdesk support
  • Technical Skills

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