DESIGN and ensure exceptional delivery and optimum performance and stability of systems as the next Systems Analyst/Production Support Analyst sought by a reputable Retail Group to join its IT Merchandising division. You will be expected to interpret and transform business requirements into well-defined system solutions and specifications. while ensuring ideal integration of new systems and services to the broader ITS environment. You will also support and provide input into the maintenance/ enhancements of applications. The successful candidate requires a 3-year IT related tertiary qualification, 5-8 years relevant experience in a similar role with strong SQL & relational database knowledge, Application Management skills, good working knowledge of various system integration formats and experience working on multiple projects.


  • Collaborate with all key stakeholders including Business Project teams, partners, Development teams within ITS, to understand business requirements.
  • Participate in the process design or re-design and translate business/user requirements/ processes into a system design.
  • Ability to interpret business requirements / Business Requirement Definitions/Specifications into System Requirement Specifications.
  • Develop and maintain System Requirement Specifications and test documentation.
  • Analyse existing system and interfaces for modification / improvement purposes and evaluate and design system enhancements.
  • Give input to business requirement specifications.
  • Document, publish and maintain system design (new system developments and enhancements/changes) and all interfaces with other systems.
  • Manage and take ownership of incidents / problems / changes logged through the Service Desk and impacting Merchandising and downstream systems.
  • Resolve user queries, provide input to Programming Support teams when needed and provide technical leadership and guidance.
  • Identify root cause of problems (including cross team) and appropriate measures taken.
  • Maintain focus on systems availability and achieving Service Level Agreement targets.
  • Manage multiple tasks and prioritise appropriately to minimise business impact.
  • Investigate and resolve complex systems issues across applications.
  • Maintain operations documentation (specifications and standby), ensure accurate and relevant at all times, according to agreed standards.
  • Do standby on a rotational basis.
  • Cross skill in different Merchandising processes.
  • System Changes: – Testing, Implementation and Maintenance.
  • Develop system test plans for System and Integration Testing.
  • Design, document and test interfaces with other systems.
  • Change systems specifications based on testing problems / changing requirements.
  • Perform Quality Assurance, Regression and Systems Integration Testing and feedback results.
  • Manage the creation and hand-over of the system administration procedures where required.
  • Manage integration projects or sub-projects.
  • Provide input into implementation plans, review back-out plans for completeness and ensure tasks are coordinated effectively during implementation.
  • Identify risks and ensure appropriate contingencies are in place.
  • Provide system input to design of user training material; where applicable, test changes with users and ensure users are adequately prepared for the changes.
  • Monitor changes to ensure correctness and provide post-implementation support.
  • Participate in the post-implementation reviews for completed projects.


Qualifications –

  • 3-year IT tertiary qualification.

Experience/Skills –

  • 5-8 Years relevant experience as a Systems Analyst/ Production Support Analyst.
  • Strong SQL and relational database knowledge.
  • Good working knowledge of various system integration formats.
  • Application Management skills.
  • Good understanding and application of the SDLC.
  • Relevant business process context knowledge.
  • Experience working on multiple projects.
  • Knowledge of IT landscape, including systemic understanding of key business linkages and dependencies.

Advantageous –

  • Relevant retail and business knowledge.
  • Good understanding / knowledge of IT Merchandising processes.


  • Strong analytical skills.
  • Appropriately derives and organises the essence of information to draw solid conclusions.
  • Looks beyond symptoms to uncover root causes of problems to be solved.
  • Clearly defines objectives and translates them into workable activities.
  • Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required.
  • Listens attentively and checks understanding of the message being received.
  • Speaks fluently in team meetings when presenting information.
  • Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
  • Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
  • Adjusts to work effectively within new work structures, processes, requirements, or cultures.
  • Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [Email Address Removed] and mention the reference numbers of the jobs. We have a list of jobs on [URL Removed] Datafin IT Recruitment – Cape Town Jobs.

Desired Skills:

  • Systems
  • Analyst
  • Product

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