Purpose of the role:
- To work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilising recognised project management methodologies.
- To provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system, 3rd Party Supply Chain Applications & best of bread system. Provide 1st and 2nd line SAP & 3rd Party Supply Chain Applications support. Assist the business to implement new projects and system enhancements. Work closely with 3rd Party Service Providers.
- Execute tasks that are diversified and follow a wide range of complex procedures.
Duties & Responsibilities
SAP & 3rd Party End-User Support
- Assist end users to resolve SAP, OPSI, ADEXA, FORECAST AND REPLENISHMENT, TRACKMATIC, GATE AND YARD MANAGEMENT, ELECTRONIC PROOF OF DELIVERY SYSTEM, CHAT BOT & SHEQ related issues across the Vector Business.
- Resolve calls logged on service management system within agreed SLA.
- Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues.
- Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new business system functionality.
- Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
- Conduct user assessments with the business users following training or as required
- Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
- Work in conjunction with the learning department to roll out ongoing end user training as required.
- Be prepared to travel from time to time as per business operations and project needs
- Support the business after hours as and when required in order to maintain systems, meet operational and project requirements
- Providing guidance and feedback to Junior Business Analysts
- Experience and knowledge working with SAP
System Opportunity Identification
- Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain area.
- Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.
Drive Continuous Business Improvement initiatives
- Identifies Continuous Business Improvement opportunities within the business unit / business area.
- Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager
- Implements enhancements as per business projects function
- Assist in improving and streamlining business processes and preparing business process documentation
Application Development, Enhancement and Implementation
- Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain functions.
- Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
- Understanding of the Software Development Life Cycle (SDLC) process with practical experience
- Execute & play a lead role on Business projects requiring IT systems implementation.
- Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
- Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
- Assist with the calculation of the business case and return on investment with relevant business users and stakeholders.
- Prepare the project plan and timelines by engaging all relevant parties.
- Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure & technology team and external software supplier(s).
- Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
- Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
- Work in conjunction and communicate with the Business to implement the system.
- Report on realisation of the Business case and identified KPI’s.
- Provide post-implementation support to all end-users.
SAP User Profile Maintenance
- Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
- Assist with the user access for new and existing users via the User Authorisation Request (UAR) workflow.
- Assist with resolving user profile audit queries.
System Auditing
- Conduct regular system compliance audits for the Supply Chain systems that fall within the Supply Chain application area of responsibility.
- Report on system non-compliance by users to the Applications Manager.
- Identify and highlight business risk to the Applications Manager as a result of non-compliance.
- Recommend compensating controls to the Applications Manager.
Reporting
- Develop appropriate SAP reports & SAP Queries for the SAP Supply Chain modules as requested by the Business.
- Develop appropriate Qlikview, BW and BI reports For the SAP Supply Chain modules as requested by the Business.
- Maintain and proactively enhance reports.
- Run reports, Setup Background Jobs in the system as required by the Business.
Teamwork and Self-Management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Support and drive the business core values.
- Manage colleagues and client’s expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- Champion training and development of self and others utilising available training opportunities.
- Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
Desired Experience
- Minimum of 5 years’ experience within the relevant business function or information technology environment
- Demonstrated success in leading and managing projects relating to superior performance and continuous improvement
- Effective & productive team player
- Valid Code EB drivers’ licence
- Excellent end user and configuration knowledge in SAP
- Excellent SAP integration knowledge e.g SAP PI,PO, DI, FTP
- Advanced Presentation skills (Powerpoint and Verbal
- Basic Understanding of SQL
- Advanced end user computer skills (MS Office, Project, Visio etc.)
- Advanced Reporting skills (BW, Qlikview, Power BI)
Desired Qualification(s)
- BCom (IT, Finance, Economics & Supply Chain Management)
- BCom Honours Supply Chain Management
- BSc / BCom Degree in Information Systems
- BTech IT Diploma / Degree
Desired Skills:
- Accuracy
- Advanced Excel skills
- Ability to read SAP ABAP programming and develop SAP Queries.
- Abiility to document detailed Technical spefication for SAP development
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree
About The Employer:
If you do not receive any feedback within 14 days, kindly consider your application unsuccessful.
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