Opportunity Available! Our well known client in the Automotive Sector is looking to employ a Business Analyst (Product Support) to join their dynamic team in East London.
Job Description:
Outputs:
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Manage and coordinate system upgrades/bug fixes and support with product testing.
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Primarily operational support for incident and problem management – from identification to solution implementation (DevOps)
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Design, research, develop, analyse and suggest new concepts as well as strategies.
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Coordination and consultation with business partners and process experts in local and international locations.
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Manage ideas from design stage through implementation.
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Planning and controlling implementation activities, configuration and setup of the defined scope (including the necessary test activities).
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System Roll out and Go-Live support.
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Manage and attain customer expectations and ensure delivery to fulfil expectations.
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Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning.
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Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
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Demonstrated ability to foster an environment for ideation, prototyping and production
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Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept
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Initiate, develop and maintain a range of working relationships, within IT, the business and Centre of Competence (CoC)
Job requirements:
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Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. (Industrial Engineering) or relevant equivalent
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Minimum of 3 years’ experience in IT
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Knowledge of production and logistics processes in the automotive industry will be beneficial.
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Willingness to handle problem and incident management – End 2 End
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Must have IT Development and Systems Knowledge
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Experience in production and logistics processes
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Experience with software development methodologies and practices (Agile, Scrum)
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Knowledge of DevOps Tools (JIRA, GitHub, Jenkins)
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Knowledge in Cloud Computing, services and cloud platforms
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Knowledge of APIs (e.g. REST)
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Experience in Data Analysis and Advanced proficiency in Microsoft Office
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Experience in rolling out initiatives that leverage multiplatform technologies
Desired Skills:
- Business Analyst
- Product Support
- Information Technology
- IT Development