JOB PURPOSE:
To support and maintain new and existing server infrastructure and software services.
KEY PERFORMANCE AREAS:
– Support all server infrastructure and applications for the different server environments.
– Support cloud platforms including but not limited to Office 365, Microsoft mobility and security stack, and Microsoft hosted infrastructure and application platforms.
– Assist in the design, build and deployment of Microsoft cloud security solutions.
– Research and recommend, enhancements to the security posture of the operational environment, based on leading industry practices.
– Implement security controls and threat protection, manage identity and access, and protect data, applications, and networks using Microsoft Cloud Security tools.
– Provide second- and third-line technical support to IT staff and service desk.
– Perform application deployment, service upgrades and patch management for all environments.
– Monitor service availability and troubleshoot system issues to support the ICT hosting environment and general operations within the company
– Support and maintain the Business continuity and recovery environments
– Create clear and concise documentation to formalise work stream processes.
– Comply with all relevant policies, procedures, standards, and guidelines
– Contribute and complete IT Operational projects as needed
– Document issues & track progress in ticketing system
– Maintain system performance by performing system monitoring and analysis, and performance tuning
– Daily service availability monitoring for availability and performance monitoring.
EDUCATION, SKILLS AND EXPERIENCE:
– ICT relevant qualification (NQF Level 5 or equivalent qualification)
– Minimum 3 years’ experience in IT systems and/or infrastructure, supporting enterprise-scale security solutions.
– Min 2 years’ experience in supporting Microsoft 365 and related services.
– Any two of the following Microsoft Certified Certifications or related certifications (Microsoft Associate Level) are required:
o Microsoft 365 Certified: Security Administrator
o Microsoft Certified: Identity and Access Administrator
o Microsoft Certified: Enterprise Administrator
o Microsoft Certified: Security, Compliance, and Identity Fundamentals
o Microsoft Certified: Windows Server Hybrid Administrator Associate
o ITIL Foundation
– Excellent understanding of Intune and all security blades, including Defender, Threat
Protection and latest Microsoft E5 Security Product set.
BEHAVIOURAL COMPETENCIES:
– Customer Service – Takes personal responsibility for correcting customer service problems.
– Flexibility – Changes his/her perception, ideas or alters normal procedures to fit a specific
situation to get a job done and/or meet company goals
– Impact and Influence – Adapts a presentation or discussion to appeal to the interest or level of others
– Organisational Commitment – Acts to support the organisation’s mission and goals
– Commitment to professional learning – Finds out and permanently scans what the latest trends are in the local market (what other organisations’ practices are, new technologies, etc.)
– Teamwork – Publicly credits others who have performed well
– Analytical thinking – Makes multiple causal links: several potential causes of events,
several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D)
– Achievement Orientation – Makes specific changes within the work system or in own work methods to improve performance
– Initiative – Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the Centre are not missed.
– Tenacity – Anticipates and takes action to create an opportunity or avoid future crisis, looking ahead within a three-month time frame.
WORKING CONDITIONS:
Will be required to work long hours where necessary.
Desired Skills:
- Microsoft Cloud Security
- Microsoft E5 Security Product
- ICT