- ITIL awareness
- Should have excellent communication
- Exposure to NOC environment and should have knowledge of monitoring and ITSM tools
- Must be able to validate existing SOPs (if available) and prepare new SOPs if needed for the acting on the alerts from Control-M and Dynatrace
- Should have capability to diagnose and troubleshoot basic Server technical issues, including but not limited to account setup, networking issues, OS (mainly Linux and Solaris), Database and Middleware issues
Desired Skills:
- Dynatrace
- Contract Management
- Control-M
Desired Qualification Level:
- Diploma
About The Employer:
Our client is a global consulting house specialising in IT solutions.