Client Details:

Our client has grown steadily since the 1990’s without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve is encouraged. They follow an Agile methodology and are involved in a wide range of services that cross multiple business domains. A cornerstone of the business is research and innovation and continuous improvement. This environment is best suited to someone who enjoys learning, collaboration and working in a team.

Role Responsibilities:

  • Working with clients, internal IT and service providers.
  • 1st line system support to clients.
  • Managing and participating in Operational Meetings and reporting.
  • Managing all client project scope changes.
  • Providing support to developers.
  • Managing and participating in tasks through each of the key areas of the SDLC.
  • System and system environment administration, release management and configuration.
  • General System, Process and Client Communication.
  • Identifying and implementing opportunities to improve service quality, accuracy, compliance and productivity.
  • Developing skills to enhance personal effectiveness and efficiency.

Preferred Qualifications:

  • B.Com or Industrial Engineering degree or a similar qualification.

Relevant Skills / Experience:

  • Practical experience in the Systems Development Life Cycle (SDLC) and associated Project Management processes.
  • Practical experience in client service management.
  • Strong communications skills.
  • Finance services experience essential.

PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website – [URL Removed]

Desired Skills:

  • Business Analyst
  • Financial Services
  • SDLC

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