The purpose of the role is to perform Business Analysis functions as well as consultancy services for current and new business requirements on products supported by the Innovation Office.
KEY PERFORMANCE AREAS
Consultancy Services
- Attend Technical and application functional meetings
- Document Solutions
- Liaise with Development teams on proposed solutions
- Assist Customer/business with UAT testing
- Write and maintain testing scripts
- Visit business sites and document observed incidents and issues
Business Analysis
- Create functional solutions with the customer or business
- Advise and document improved Service Processes
- Engage with client and Incident Management Teams in the avoidance of interruptions (Proactive Problem Management), i.e. via a trend analysis of important services or historical Incidents
- Sponsorship, design, and continual improvement of the processes and its metrics
- Write technical specifications
- Handover Documentation to Service Lines
Application
- Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.
- Testing and validating the functionality of the technical solution against the business requirements.
- Interfacing between the business client and the development team with regards to the business and functional requirements.
- Ensuring that the business requirements are delivered in the implemented solution.
- Identify and investigate recurring incidents at sites
- Investigate and make suggestions to permanently sort out Root Causes that causes Incidents
- Do Feasibility study on permanent solution to sort out root causes
- Follow through suggestions to sort out identified Root Causes
Project management
- Strong Project Management knowledge
- Ensure milestones are met by all involved parties
- Adhere to project SLA’S
Desired Skills:
- Product Analysis Experience
- Data testing experience
- Strong Analytical Skills
- MS Office (Excel & Powerpoint)
- Business Writting
- Corporate Communication
Desired Work Experience:
- 2 to 5 years Business Analysis
Desired Qualification Level:
- Degree
About The Employer:
We are a proudly South African company with over 20 years in call center management experience and the provision of BPO services in South Africa and Australia.
We combine our unique technology, data and analytics competencies to provide a range of digitally enabled business services, as a trusted partner to a global client base, contributing to the financial sustainability of the communities we serve.
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