The Role: We are recruiting a Service Desk Agent to join our team on a permanent role in Gauteng. Our ideal candidates should have a printing background.
Job Purpose:
You will be responsible to act as the first point of contact between customers who need technical and consumable support, troubleshoot to resolve simple problems, and escalate unsolved problems to Technical Manager and the Operations Manager. Candidates should have a printing background.
Skills and Experience: Qualifications Required:
- Grade 12
- A+ & N+
- Soft Skills Certificate
Preferred Qualifications:
- ITIL Foundation
- Technical IT Qualification
- HP, Samsung, OKI Knowledge / Certification will be preferred
Experience Required:
- Function related experience: 1-2 Years
- 1 – 2 Years?? experience in a Service Desk Environment
- 1 – 2 Years?? experience in an ICT service desk environment Leading teams
- 0-1 Years experience in relevent field
- Customer Service experience is essential
- Problem Solving skills required
Key Accountabilities:
Duties/Responsibilities:
- Managed Print knowledge and Technical Background Systems management ?? EOH Systems Management
- Effective First Line Call Management
- Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.
- Applies experience and skills to complete assigned work within own area of expertise.
- Works within standard operating procedures and/or scientific methods.
- Works with a moderate degree of supervision.
- roubleshoot to resolve simple problems, and escalate unsolved problems to Technical Manager and the Operations Manager.