Interpreting and translating business requirements and perspective into a technical solution and ensure it collectively provides a cohesive whole for the business. Business as usual support and maintenance of production systems and processes applicable to the area or business segment of responsibility.
RESPONSIBILITIES:
CLIENT SERVICE
Service Excellence
- Maintain and support ongoing business user activity on production systems and processes
- Interpretation and execution of business requirements through functional setup and testing
- Provide input on enhancements and capabilities of systems supported as a subject matter expert
- Provide guidance to business analysts and testers for UAT sessions
- Responding timeously to internal and external queries as per documented IT procedures
- Adhere to all IT change management and incident processes
- Building good working relationships with all stakeholders
OPERATIONAL EXCELLENCE
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Monitor of daily, weekly and monthly interfaces and files from external and internal systems
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Daily support of production systems in area of responsibility to all stakeholders
- Managing daily and monthly operational and maintenance requirements of production systems in area of responsibility
- Report and data extracts on request
- Production bugs, incidents and issues to be investigated and resolved timeously with continuous feedback to stakeholders
- Assist and support developers with queries relating to any ongoing development for bugs, enhancements and projects related to systems that are supported
- After-hours support to business users when required
- Creation of functional specifications for bug fixes and enhancements (waterfall) or translate business needs into user stories (agile)
- Functional testing of production systems in area of responsibility
- Assistance with drafting functional test cases where required
- Adhere to all IT change management and incident processes
ADMINISTRATION
- Respond to emails and queries timeously
- Respond to helpdesk call timeously
- Set up of scheduled and ad hoc data extracts
LEARNING & GROWTH
Contribution to teamwork in Department
- Contribution to making the department a great place to work
- Contribution to teamwork (level of teamwork, accountability, delivery, quality and speed of information shared, contribution to efficiency and effectiveness of area)
- Effort to forge and maintain quality inter-personal relationships
- Take accountability for the achievement of operational objectives within own area of control
- Support and drive the business’ core values
- Maintain a positive attitude and drive
- Manage one’s own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)
- Open to feedback and constructive criticism of performance
- Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
- Close connection is required and important between the individuals occupying the role
- Close interaction between all members of IT and Business to ensure that requests are dealt with correctly and efficiently.
Personal and intellectual capital development
Personal and intellectual capital development
- Take ownership for driving own career development
- Preparation and signing off personal development plan
- Achievement of objectives/milestones set out in the development plan
REQUIREMENTS
Qualifications
- Grade 12
- Business Analysis National Certificate
- Agile Certification
- or Equivalent platform qualification
Experience
- 3 to 5 years’ experience as a Systems Analyst working within an operational support team
Knowledge, Skills and Abilities Required
- Good understanding and experience of IT terminology and processes
- Experience with any of the following highly desirable/required:
- Experienced Microsoft SQL Query skills
- Microsoft TFS proficiency
- MS Office Suite (Outlook, Word, Excel, PowerPoint and Visio) with intermediate to advanced Excel skills preferred
- In depth understanding of software design and development life cycle
- Analytical skills for transforming defined business needs into software requirements
- High energy level and the ability to multitask, provide input to team members and to share and disseminate information
- Able to prioritise workloads and work with minimum supervision
- Ability to handle multiple projects/enhancements simultaneously
- Good team work and communication skills
- Innovative
- Motivated and result oriented
Desired Skills:
- Data extracts
- Agile
- Information Technology