Role Purpose
To review, evaluate and analyze user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
Responsibilities
• Prevent wastage and identify process improvements to contain and reduce costs
• Assess, analyze and optimize end-to-end business processes to improve business efficiencies, and customer/employee experience and remove inefficient processes to meet new requirements
• Facilitate and coordinate the end-to-end implementation of prioritized and approved projects
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
• Develop, encourage, and nurture collaborative relationships within the business and/or across the group
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organizational improvements
• Ensure compliance with legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide businesses to make informed decisions
• Compile reports that track progress and guide businesses to make informed decisions relating to building technical equipment
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
Required Knowledge
• Knowledge Required – Basic understanding of developing business cases
• Knowledge of data analysis and interpretation
• In-depth understanding of financial data and banking information systems
• Expert knowledge of Excel and Access
• Experience with the development and interpretation of reports
• Strong knowledge and use of design process tools (e.g. Visio, First map)
• In-depth knowledge and skills in SQL coding
Additional Requirements
Platform experience is ideal
BA with UI / UX exposure
Payments/Card Acquiring experience (Merchant Services) preferred
EMV (Europay, Mastercard, and Visa) Fleet knowledge is highly preferred
Financial Services experience preferred
Desired Skills:
- Business cases
- data analysis
- data interpretation
- financial data knowledge
- banking information systems knowledge
- Access
- Report development
About The Employer:
Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients globally.
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