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IT Support Technician
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To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.
- To take ownership of routine checks and maintenance on client networks and the IT environment.
- To keep abreast of modern technologies.
- Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.
- Assist with project-based work when required.
- Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects.
- Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
- Prioritize incidents and the capturing of time entries, working independently.
- Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)
- Experience of Computer Imaging (cloning) systems
- VoIP Experience or Qualifications
- In depth Knowledge about Microsoft 365
- Sharepoint and OneDrive
- Email troubleshooting and set up
- Own transport and valid driver’s license required, transport will be supplied when working offsite
- Grade 12
A+
N+
Modern Desktop Administrator Associate
2-4 years working experience, must have worked with office 365
Must have worked on the partner portal with other tenants
Setup of Multiple Machines at time
Must have worked with RMM tool
3CX Basic
Intermediate:
Everything above and including below.
Microsoft 365 Certified: Security Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft 365 Certified: Messaging Administrator Associate
CCNA Beneficial
MTCNA
MTCRE
MCSA
3CX Intermediate
Would prefer to have an intermediate engineer that can assist with junior work and rather streamline the Junior work process.
Must have worked on Servers and be able to maintain them
Must have set up tenants from beginning to end
Must have worked with cPanel
Must have basic network skills and have worked on routers specifically Mikrotik and Fotigate
Desired Skills:
- A+
- N+
- Office365
- dell
- hp
- networking
- VOIP
- Hardware troubleshooting
- Network Support
- Mikrotik
- fortigate
About The Employer:
– Opportunity for growth – promotion opportunities- Chances to move up, greater involvement, You’ll Develop a Wide Range of Skills, You’ll Be Exposed to Wide Range of Technology- Direct access to decision-makers,
– It’s Easier to Get Noticed- An advantage of working in small company is that rather than having just a small number of clearly-defined responsibilities, you may be given a wide-ranging brief – one that isn’t always limited to your area of expertise.
– What better grounding could there be for a life in business?- More personable
Employer & Job Benefits:
- basic
- commission