We are looking for a skilled, dynamic and driven Mid-range to Senior VoIP Technician with extensive networking knowledge to join our technical team. While you will be based in-house, you will be providing senior-level support to our entire customer base nationwide.
You will primarily be responsible for all PABX, SIP, VoIP, Networking, Firewalling and Routing related queries, but your duties will extend to support other parts of the infrastructures from time to time. You will provide remote and on-site support as and when required, but you will only attend to assigned tickets, and all communication will route via our Helpdesk.
You must be able to coordinate amongst 3rd party providers, other technical staff and the client in order to troublshoot systems, as well as plan & assist with new installations and upgrades.
You must have a proven track record that shows a stable career path and strong work ethics.
Requirements (5-10 years IT background):
Technical Experience required:
- A+ / N+ or equivalent
- CCNA preferred
- FreePBX, Asterisk, Elastix – Installation, configuration & Advanced management
- 3CX – Installation, configuration & Advanced management experience
- Advanced practical experience on ISDN gateway devices such as quantum & patton
- Experiencing with porting procedures.
- A Solid understanding of SIP & VOIP with supporting procols
- Phone configuration – SNOM, Fanvil, Grandstream etc.
- Softphone experience – iOS and Android
- A Solid understanding of other PABX systems like Mitel and Samsung
- Understanding DHCP, DNS, TCP/IP on an advanced level
- Working with network analyzers like wireshark
- Advanced understanding of VLAN’s and switch configuration
- Advanced Windows & MAC experience.
- A Solid understanding of Microsoft server technologies and Active-Directory.
- Basic understanding of MS Office
- Experience with firewall configurations is an advantage
In order to apply for this position you will need your own transport and a valid license.
Please submit your CV, recent photo and salary expectations.
Please note – Employment of successful candidates will be subject to ITC and criminal history checks along with a basic polygraph test for any potential drug abuse history.
Desired Skills:
- Voip
- Pabx
- sip
- 3cx
- Network Support
- firewall
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Diploma